HVAC Troubleshooting System

• Air Conditioning
• Heating

• My AC isn’t working.
• My AC has a strange smell.
• My AC is making a strange noise.

• My heater isn't working
• My heater is making a strange noise
• There's a strange smell when my heater runs

This can be Caused by your Thermostat:

Solution:

• Make sure your thermostat is turned On
• Set 3 degrees below room temperature
• Turn Cool, not fan or heat

• Yes
• No

Sounds like you need expert care.

Please turn off your system and get professional help.

Great!

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

• Yes
• No

• Yes
• No

• Yes
• No

• Yes
• No

Your AC’s circuit breaker may have been tripped

• Find your breaker box and look for the circuit labeled "air conditioner"
• Try flipping that circuit to "off" and the "on"
• Give your air conditioner a couple minutes and see if it comes on now

• Yes
• No

• Dual Fuel/Gas Furnace
• Heat Pump
• Electric

This can be Caused by your Thermostat

• Make sure your thermostat is turned On
• Set 3 degrees below room temperature
• Turn Cool, not fan or heat

• Yes
• No

• Yes
• No

• Yes
• No

Your heat pump’s circuit breaker may have been tripped.

• Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
• Try flipping that circuit to “off” and then “on”.
• Give your heat pump a couple minutes and see if it comes on now.

• Yes
• No

• Inside
• Outside

• Dual Fuel/Gas Furnace
• Electric
• Heat Pump

Is there steam coming from the unit, as well?

Here's what to do:

This is your heat pump's normal defrost mode.

• Burning Smell
• Gas (rotten eggs)
• A moldy smell (like a dirty sock or locker room)
• Other

• Yes
• No

This is likely normal.

The smell should go away in a few minutes.

Contact us to schedule appointment if the smell persists

Turn off your furnace now!

There could be a dangerous gas leak in your home.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Contact us today to schedule maintenance.

There is a strange smell when my AC runs

• A Burning Smell
• A Moldy Smell (like a dirty sock or locker room)

• Indoor Unit
• Outdoor Unit

Your air filter may be dirty

• Yes
• No

Are all the exterior screws tight on your outdoor unit?

Make sure exterior screws are tight on your outdoor unit; tighten them if they are loose.

• Yes
• No

• Yes
• No

• Yes
• No

Sounds like an issue with your gas line.

Contact your local gas company to ensure your gas line is working properly.

Have you checked your pilot light?

• Yes
• No

Have you checked your breaker?

• Yes
• No