What type of problem are you having?

AC Problem

What type of Air Conditioner Problem are you having?

Heating Problem

What type of heating problem are you having?

AC Isn't Working - Solve your problem

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the batter is dead. Replace the battery.

Did this solve your problem?

Schedule Repair

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule Service Today

Problem Solved

Great!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?

Is your outdoor unit running?

Is there air coming out of your vents?

Is there Ice on your Outdoor Unit?

Your AC’s circuit breaker may have been tripped:

Your AC’s circuit breaker may have been tripped

Here's what to do:

Find your breaker box and look for the circuit labeled "air conditioner"
Try flipping that circuit to "off" and the "on"
Give your air conditioner a couple minutes and see if it comes on now

Did that solve your problem?

What type of heater do you have?

This can be Caused by your Thermostat

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Heating : Is your outdoor unit running?

Is your outdoor unit running?

Heating : Is there Ice on your Outdoor Unit?

Is there Ice on your Outdoor Unit?

Your heat pump’s circuit breaker may have been tripped.

Here's what to do:

Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
Try flipping that circuit to “off” and then “on”.
Give your heat pump a couple minutes and see if it comes on now.

Note:

Did that solve your problem?

Is the noise coming from the outside or inside unit?

Noise : What type of heater do you have?

What type of heater do you have?

Is there steam coming from the unit, as well?

Here's what to do:

This is your heat pump's normal defrost mode.

What type of smell?

Did you just turn your heater on for the first time this winter?

This is likely normal.

The smell should go away in a few minutes.

Contact us to schedule appointment if the smell persists

Turn off your furnace now!

There could be a dangerous gas leak in your home.

Turn off your furnace immediately and contact your local gas provider.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Contact us today to schedule maintenance.

AC smells

There is a strange smell when my AC runs

What type of smell is it?

AC noise

Where is the noise coming from?

AC Noise: Indoor Unit: filter

Your air filter may be dirty

Is your outdoor unit running?

AC Noise: Outdoor Unit: exterior screws

Are all the exterior screws tight on your outdoor unit?

Make sure exterior screws are tight on your outdoor unit; tighten them if they are loose.

Did this solve your problem?

AC Noise: Outdoor Unit: outdoor fan

Does the outdoor fan seem to be rotating at proper speed?

Heater: Gas: is Gas on

Is your gas on?

Heater - gas - off

Sounds like an issue with your gas line.

Contact your local gas company to ensure your gas line is working properly.

Heat:working:heat pump:Check Pilot Light

Have you checked your pilot light?

Check to see if your pilot light is on.

Did that solve your problem?

Heat:working:electric:Check Breaker

Have you checked your breaker?

Check to see if your breaker is on.

Did that solve your problem?

HVAC Troubleshooting System

What type of problem are you having?

AC Problem

Heating Problem

AC Isn't Working - Solve your problem

This can be Caused by your Thermostat:

Schedule Repair

Sounds like you need expert care.

Problem Solved

Great!

Your Air Filter May be Dirty.

Your Air Filter May be Dirty.

Is your outdoor unit running?

Is there air coming out of your vents?

Is there Ice on your Outdoor Unit?

Your AC’s circuit breaker may have been tripped:

Your AC’s circuit breaker may have been tripped

What type of heater do you have?

This can be Caused by your Thermostat

This can be Caused by your Thermostat

Heating : Is your outdoor unit running?

Heating : Is there Ice on your Outdoor Unit?

Your heat pump’s circuit breaker may have been tripped.

Your heat pump’s circuit breaker may have been tripped.

Is the noise coming from the outside or inside unit?

Noise : What type of heater do you have?

Is there steam coming from the unit, as well?

Is there steam coming from the unit, as well?

What type of smell?

Did you just turn your heater on for the first time this winter?

This is likely normal.

This is likely normal.

Turn off your furnace now!

Turn off your furnace now!

You need your regular maintenance

You need your regular maintenance

AC smells

There is a strange smell when my AC runs

AC noise

AC Noise: Indoor Unit: filter

Your air filter may be dirty

AC Noise: Outdoor Unit: exterior screws

Are all the exterior screws tight on your outdoor unit?

Make sure exterior screws are tight on your outdoor unit; tighten them if they are loose.

AC Noise: Outdoor Unit: outdoor fan

Heater: Gas: is Gas on

Heater - gas - off

Sounds like an issue with your gas line.

Heat:working:heat pump:Check Pilot Light

Have you checked your pilot light?

Heat:working:electric:Check Breaker

Have you checked your breaker?

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