Privacy Policy and Terms of Use
Effective Date: 06/01/2026
Last Updated: 06/01/2026
This Privacy Policy and Terms of Use describes how Hush Air Heating & Air Conditioning, doing business as Hush Air Heating & Air Conditioning ("we," "us," or "our"), collects, uses, and shares information when you visit our website at www.hushair.com (the "Site"), and sets forth the terms and conditions governing your use of the Site.
By using the Site, you agree to the terms of this policy. If you do not agree, please do not use the Site.
Part 1: Privacy Policy
1. Who We Are
Hush Air Heating & Air Conditioning is a licensed HVAC contractor serving Riverside — and surrounding communities. Our principal place of business is located at 21790 Van Buren Blvd #104, Riverside, CA 92518.
2. Information We Collect
We collect information in the following ways:
Information You Provide Directly
When you contact us through our website — whether by submitting a contact form, requesting a quote, scheduling a service call, or signing up for communications — you may provide us with:
- Your name
- Home or business address
- Email address
- Phone number
- A description of your service needs or project details
- Any other information you choose to include in your message or form submission
Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This may include:
- Your IP address and general geographic location
- Browser type and operating system
- Pages viewed and time spent on the Site
- The webpage that referred you to our Site
- Device type and screen resolution
For more information about how we use cookies and your choices, please see Section 5 of this policy and our separate Your Privacy Choices page.
Information from Third-Party Tools
Our Site uses third-party tools that may collect information on our behalf. These currently include: Google Analytics, Google Ads, Google Tag Manager, Meta (Facebook) Pixel, Scheduling Pro, iMarket Solutions Chat, ServiceTitan, Trane.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, service requests, or quote requests
- To schedule and coordinate service appointments
- To send you information about our services, promotions, or company updates, where you have consented or where permitted by law
- To improve our website and understand how visitors use it
- To run advertising campaigns and measure their effectiveness
- To comply with applicable laws and legal obligations
- To process payments, to send appointment reminders, to follow up on completed service calls
4. How We Share Your Information
We do not sell your personal information to third parties for their own independent marketing purposes. We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors who help us operate our website and business, such as our website host, email platform, CRM provider, and analytics tools. These vendors are only permitted to use your information as necessary to provide services to us.
- Advertising Partners: We use advertising tools such as Google Ads, iMarket, ServiceTitan and Marketing Pro that may receive certain information about your visit to our Site for purposes of serving relevant ads. You can opt out of this as described in the Your Privacy Choices page.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of our company, our customers, or others.
- Business Transfers: If our business is sold, merged, or transferred, your information may be transferred as part of that transaction.
- Email Marketing, financing providers, Trane manufacturers or warranty administrators
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to operate and improve the Site and to support our marketing efforts. Cookies are small text files stored on your browser when you visit a website.
We use the following categories of cookies:
- Strictly Necessary Cookies: Required for the Site to function. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors use the Site, such as Google Analytics.
- Marketing / Advertising Cookies: Used to track visits and support targeted advertising, such as Google Ads and Meta Pixel.
- Functional Cookies: Remember your preferences and settings to improve your experience.
When you first visit our Site, you will be presented with a cookie consent notice that allows you to choose which categories of cookies you accept. Non-essential cookies will not be loaded until you provide your consent. You may update your preferences at any time by clicking the "Cookie Preferences" link in the footer of our Site.
6. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. Residents of California and certain other states have the following rights:
- The right to know what personal information we collect, use, and share
- The right to request deletion of your personal information
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of your personal information
- The right to non-discrimination for exercising your privacy rights
To exercise any of these rights, please visit our Your Privacy Choices page or contact us directly at info@hushair.com. We will respond to verifiable requests within the timeframe required by applicable law.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations. Contact form submissions are retained for up to 24 months. Customer service records are retained for 10 years in accordance with applicable contractor licensing requirements and Trane warranty requirements, financing forms 7 Years.
8. Data Security
We take reasonable technical and organizational measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Children’s Privacy
Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy, or to submit a privacy request, please contact us at:
Hush Air Heating & Air Conditioning
21790 Van Buren Blvd #104, Riverside, CA 92518
Phone: 951-789-4148
Email: info@hushair.com
Part 2: Terms of Use
Please read these Terms of Use carefully before using our Site. By accessing or using the Site, you agree to be bound by these terms.
1. Use of the Site
This Site is provided by Hush Air Heating & Air Conditioning for informational purposes related to our trade/services and home services. You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others.
2. Intellectual Property
All content on this Site — including text, images, logos, service descriptions, and graphics — is the property of Hush Air Heating & Air Conditioning or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
3. Accuracy of Information
We make reasonable efforts to ensure the information on this Site is accurate and up to date. However, we make no warranties or representations regarding the completeness, accuracy, or reliability of any content. Service availability, pricing, and other details may vary and are subject to change without notice.
4. No Professional Advice
The content on this Site is provided for general informational purposes only and does not constitute professional advice. Any decisions regarding home repair, installation, maintenance, or related services should be made in consultation with a qualified professional.
5. Limitation of Liability
To the fullest extent permitted by applicable law, Hush Air Heating & Air Conditioning shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of or inability to use the Site, even if we have been advised of the possibility of such damages.
6. Disclaimer of Warranties
The Site is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
7. Governing Law
These Terms of Use are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Riverside California.
8. Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following any changes constitutes your acceptance of the revised terms.
9. Contact
Questions about these Terms of Use may be directed to us at info@hushair.com.
