Reviews
Nothing like coming home from vacation to find your AC is down in mid-July in SoCal! My Ecobee screen was black. Called support and tried several things until they recommended calling my HVAC company. I have had service and repairs from Hush Air for many years, so gave them a call late Friday afternoon. Kim took my call and said, I did all the right things, but they may not be able to get someone out to my house until Monday (understandably), but she would try. In a matter of minutes, she called me back a routed Bryan to come over within the hour! Bryan did his best but my ~20 year old gas FAU was fried. Considering my AC Compressor was as old, it was suggested I replace them together. I agreed, avoiding yet another failure. I again spoke to Kim as well as Darren (owners) about what would be best for me. At this point it was Friday evening and Darren patiently took the time to answer my questions and asked some of his own to help understand my needs to make recommendations. He literally spent an hour on the phone with me! In the end we agreed on a solution. He said he would get all the equipment by Monday and have it installed on Tuesday. This in itself was a great stress relief and luckily temps stayed in the 80's through Tuesday.
We talked about the Trane 14 Singe Speed, 17 Multi-Speed & 18 Variable Speed packages with a Heat Pump, FAU and Smart Thermostat. I landed on the 17, however Darren gave me a Hush Rebate, found me a California Rebate and City Rebate besides giving me a very reasonable cost for all the equipment, install and even filled out the paperwork for the City Rebate and setup the Permit Inspection, thus I ultimately opted for the Trane 18 Variable Speed. Oh, also included was a 10 year warranty and 2 years of service. Take away here, Kim and Darren are very knowledgeable and wanted nothing but to provide me with information and options to ultimately make the right decision for our home. Again, all decided by Friday evening! Very Impressed.
On Tuesday Morning his team (Cash, Henry & Julian) arrived promptly, were very hard workers, friendly, professional, clean and did not hesitate to help me understand how to work the system. Considering the effort at hand, I was unsure if this could be completed by days end but again was pleasantly surprised it was completed with plenty of daylight left on Tuesday. They also checked my ducts in the attic and walked me through setting up the Trane UX360 Thermostat and the Trane Home App on my iPhone! These guys were great!
Now, for the results ... I have a two-story house and even with my old AC Compressor (which was an upgrade to the original) it never really made a difference upstairs. This whisper quiet Trane 18 is great in several ways. One, it keeps the temperature within 0.5 a degree of your set point. Two, my upstairs though logically is slightly warmer then downstairs, has never seen cool air come out of the vents like it does now. Third, never having a heat pump I did not realize I could be running my AC 16 hours a day and end up with lower energy bills due to the variable speed and heat pump. Can't wait to see my future bills this summer. The Trane Smart Thermostat also has more features than my old Ecobee had. I understand technology does improve over time but may times they do not live up to expectations. My initial opinion is EVERYONE at Hush Air has always treated me fairly, are committed, do great work, and now provide great products. I would not hesitate to recommend them to family or friends.
Thank you Hush! Wish I could add stars! The best thing I heard from my wife on Tuesday was "I'm cold!" ????
I called after hours and they called me back within 15 minutes and scheduled a visit for the next day. Technician is quick, efficient, and knowledgeable.
Quick response, diagnosis and repair.
Aa always, great professional service! Brian is very polite and personable. He got right to work, serviced my systems and you couldn't even tell he had been here. Best A/C and Heating company out here in our local area! Love Hush Air!
Hush technician Brain showed up on time and diagnosed my a/c unit, he answered all my questions, he's knowledgeable and polite, if I need a/c help I will be calling Hush, thanks again Hush and Brian!.
Thank you very much for your service today Hush Air. Your technician Kash did a great job, it was professional, efficient, and thorough. Highly recommend!!
I would highly recommend this company
Hush Air recently replaced our A/C unit. They were amazing to work with. Darrin was professional, knowledgeable and very fair. The work crew was also very friendly and professional. We will only use Hush Air from now on.
I have been using Hush Air for years. WOULD NOT USE ANYONE ELSE. I get the same technician and that's good because he knows my equipment. They come out every 6 months to do preventive maintenance. I have not had to do any major repairs to my unit and it works great. I got it in 1992. HUSH AIR knows what they're doing and take great care of your heating and AC system. Highly recommend them!!!
